FAQs
How long will shipping take?
All orders are processed and shipped within 24 hours of payment.
Delivery times vary based on your location and shipping option. Below are the estimated delivery times for different regions:
North America: 6-9 days
Europe: 4-6 days
Australia: 9-12 days
Asia-Pacific (APAC): 9-12 days
All orders are tracked from our facility to your door for your convenience.
How do I know if my order is confirmed?
You will receive a confirmation email with a tracking number once your order is processed and shipped.
Additionally, you will receive the contact details of your personal manager.
What's the wax content of the candles?
All our candles are standardized to contain at least 70% natural wax.
Which candle is considered a wax candle in the United States
ASTM F2417 requires a candle to contain at least 51% natural wax (e.g., beeswax, soybean wax, coconut wax, palm wax) to be called a wax candle .
Which candle is considered a wax candle in the European Union
European regulators do not set strict requirements for the percentage of wax, but the candle must be based on natural wax and the composition must comply with the REACH (safety of chemicals) regulation.
Some eco-standards require at least 70% natural wax.